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The Caseyville Public Library District is participating in a pilot program with the collaboration of the Illinois Smart City & Region Association (ISCRA) and FrontDesk.
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"We are thrilled to incorporate FrontDesk with our library. FrontDesk allows residents to make appointments online for a variety of services available at the local library. Residents can choose to schedule to meet with a librarian for resume assistance, make an appointment with a tutor or social worker, and even schedule license plate renewals. The FrontDesk platform is available in multiple languages, encouraging all members of the community to utilize the resources and services that are available to them. The Caseyville Public Library is now able to offer services more efficiently while maintaining the health and safety of the staff and the community. Libraries (public, academic, special) strive to meet the evolving needs of diverse communities and this partnership with FrontDesk and ISCRA allows us to do that."
Ashley Stewart, Library Director of the Caseyville Public Library District
Meet the people who made this possible:
"The Illinois Smart City & Region Association (ISCRA) is a 501(c)(3) non-profit member association who’s mission provides education, information, and vital resources through collaboration to more than 1,200 Illinois municipalities and corresponding regions on the appropriate technology initiatives for a given community and how to properly adopt technologies for their respective connected community initiatives.
ISCRA is a comprehensive platform where technology providers, together with, city staff and local elected officials converge to discuss the development and deployment potential of networked technologies on top a city’s existing infrastructure. These objectives are performed in an effort to reduce a community’s operating costs, drive efficiencies, and establish sustainable models intent on impacting the quality of life for all citizens and businesses while pushing Illinois to become one of the few smart States in the USA."
Since 2014, FrontDesk has revolutionized citizens' interaction with the public sector by digitizing queues and appointments, which has minimized citizens' waiting times and improved service levels significantly.
The advanced software predicts workloads and allows staff planning to minimize peak times.
Community Resource Guide
CLICK HERE to print a copy of the Community Resource Guide.
Brochures are available at the Caseyville Library and at Caseyville Village Hall
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